Shipping & Delivery Policy

Shipping & Delivery Policy

At Claire’s Maple Boutique, we are committed to delivering your order in a safe, timely, and reliable manner. Below you will find all important information regarding our shipping process and delivery times.

1. Order Processing Time

All orders are processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email with tracking details.

Please note that orders are not processed or shipped on weekends or public holidays.

Processing time refers to the preparation and handling of your order before shipment, not the actual delivery time.

2. Estimated Delivery Time

The average delivery time is 8–12 business days, depending on your location.

Please note that delivery times are estimates and may vary due to factors outside our control, such as:

  • Peak seasons or high order volumes

  • Customs inspections or clearance delays

  • Carrier or logistics disruptions

Claire’s Maple Boutique is not responsible for delays caused by shipping carriers, customs authorities, or other external circumstances.

3. Shipping Method & Fulfilment

All orders are fulfilled through our international logistics partners.

Orders may be shipped directly from our warehouse or supplier facilities, depending on availability and destination.

Depending on your country, additional customs duties, import taxes, or handling fees may apply. These charges are determined by local authorities and are the responsibility of the customer.

We aim to provide reliable worldwide shipping while keeping delivery efficient and affordable.

4. Shipping Costs

Shipping costs are calculated and clearly displayed at checkout.

Costs may vary depending on:

  • Destination country

  • Package weight and size

  • Selected shipping method

All shipping fees must be paid in full before your order can be processed.

5. Shipping Responsibility & Address Accuracy

Once tracking shows that an order has been delivered to the address provided at checkout, responsibility for the parcel transfers to the customer.

Customers are responsible for ensuring that all shipping details are complete and correct.

Any address changes must be requested within 24 hours of placing the order. After this period, we cannot guarantee that changes can be made.

We are not responsible for lost or undelivered packages due to incorrect or incomplete address information.

6. Tracking Information

Tracking details will be sent once your order has been dispatched.

Please note that tracking updates may take some time to appear depending on the carrier.

If your tracking shows that the order has been delivered but you have not received it, we recommend contacting your local postal or delivery service first.

7. Contact Information

For any questions regarding shipping or delivery, you can contact us:

Email: info@clairemaple.com

Customer Support Hours:
Monday–Friday: 09:00 – 18:00
Saturday–Sunday: 10:00 – 17:00